FAQ

 faq

  

I need a new string for my harp but I’m not sure which one?

No problem we are here to help! 

First, select 'Shop' from the toolbar on the Homepage. This will take you to our category page. Next, select 'Strings'

Next you will see three categories: Lever or Pedal Harp Strings, and a String Chart category. Within the string chart category you can find string charts; one for Lever and the other for Pedal Harp. Both charts have been designed to help you work out the octaves on your harp and also the packet numbers of the strings. We hope that this will be of some assistance. 

Please don’t hesitate to call us if you require any further assistance.

 

I'm looking for some music which I can’t find on your site?

Can't find what you are looking for? No problem, just drop us an email or call the office and we will do our best to find the score for you. Our stock of music and strings change on a regular basis so if you are looking for something, just let us know.

 

 What happens if an item is out of stock?

If something is out of stock, you can backorder the item online or over the telephone. Generally items arrive with us within 5 – 10 working days. They are then processed and dispatched as soon as possible. In some cases items may increase in price, if this is the case you will be contacted before your order is shipped.

 

 How will my order be shipped?

Your order will be shipped via Royal Mail. At the checkout you will be asked to select your country of residence from a drop down list, this will then list the shipping service available to you - First or Second Class or International Shipping. 

 

How do you calculate postage cost?

Our postage rates are based on Royal Mail's Pricing in Proportion system. Please read our terms and conditions for further information.

 

How do I pay for my order?

You can pay for your order online with a Debit or Credit card. All online payments are securely processed by WorldPay merchant services.

Customers who wish to pay by bank transfer or send a cheque are able to select this option at the checkout. 

We regret that we are unable to dispatch goods on account. Payment must be received in full before goods are dispatched.

 

How long will my order take to arrive?

Orders are processed during office hours - 10.00am - 5.00pm Monday to Friday. Orders received after these times will be processed and dispatched the following working day. Please note that we are currently closed during the weekend, all orders placed during this time will be processed during the next working day.    

Once payment has been successfully received in full, your order will be dispatched via your chosen shipping method. Please note that the delivery times are estimated by Royal Mail, therefore we accept no responsibility for any delay which may be caused.

 

What happens if I’m out when my order is delivered?

When placing your order you will see a special instructions box. Please use this if you wish a special message to be placed on your package. The message could say something like ‘If out, please leave in the garden shed’ or ‘Please leave next door.’

If nobody is at home, Royal Mail will usually post a card through your letterbox saying that your package has been returned to the sorting office and is waiting your collection. They sometimes offer to redeliver your package, this may be subject to an additional cost by Royal Mail. We accept no responsibility for any loss or damage to your order.

 

I think my harp has some technical problems. What should I do?

Just complete our service request form or call the office and a member of staff will be happy to help. We have numerous craftsmen on our database so will be happy to point you in the right direction. Our technician is a registered member of the Salvi, Lyon & Healy Guild of Technicians. He visits us throughout the year for harp servicing and technical workshops.

 

Is it possible to visit you? 

You are more than welcome to visit us, but please call beforehand just in case we are away on exhibition. The kettle is always on and sometimes there are some chocolate biscuits or cake hanging around!