Returns Policy

Returns Policy

All returns must have prior authorisation from The Harp Studio. Failure to do this will result in a £20.00 administration charge. Please email: [email protected]. Please include your order reference number as the subject heading.

Any faults must be reported via telephone or email within 7 working days of the buyer receiving the goods.

As per distant selling UK regulations customers have the right to cancel their physical order up to 14 days after the order is delivered. A refund will be made by The Harp Studio within 14 days after the goods are received back. The customer will need to provide proof that the goods were sent, for example, a proof of posting receipt from Royal Mail. The goods should not be handled any more than they would have been in a physical shop. It is deemed acceptable for a seller to refuse a refund based on the product being used. Generally, products would need to be returned unused for a refund.

Harp strings and Music books are not returnable unless there is a manufacturing or printing error within the score.

Accessories and other merchandise music be returned in their original packaging before a replacement or refund is issued.

Any item found to be defective due to manufacturing fault will be exchanged or a full refund issued. It is the buyer’s responsibility to return items as a secure package at their own expense. It is recommended that any items returned are sent recorded delivery and that the buyer keeps a record of the dispatch and tracking numbers from the post office or courier service as a reference of proof of dispatch and tracking the item. Any replacement product to the buyer will be dispatched postage free of charge. Priority shipping will incur additional charges.

Any incorrect products dispatched from us to the buyer due to error by The Harp Studio will be exchanged as soon as possible and the return postage covered by us. A stamp will be enclosed with the buyers’ amended order, or an online postage label will be emailed. Please note that the latter is only valid for a 48 hour period. In certain cases we reserve the right to charge a restocking charge of £5.00 which will be deducted from the buyers’ total refund.

The Harp Studio CYF - 1 – 2 Usk Street, Newport, Gwent. NP19 7BE Telephone: 01633 67 55 88 Email: [email protected] Shop Online: www.theharpstudio.co.uk Office Opening Times: Monday to Friday 10.00am - 5.00pm

Payment

Postage